Cannot connect a domain that I own to my store, please help

gavisharora
New Member
1 0 0

I bought a domain from GoDaddy for my shopify store however when I try to connect it from shopify it says that this domain is connected to another store, how is this possible? I'm unable to use my domain, I'm also not able to transfer it to shopify. Can someone please help. 

Thank You

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Elle
Shopify Staff
Shopify Staff
1024 76 166

Hi, @gavisharora 

It's possible that this domain was owned by someone else before you purchased it and they connected it to their account. Please get in touch with our support team so the domain can be removed from the account it is currently attached to.

To contact our support directly please follow these steps: 

  • Log into our Help Center
  • Enter your question in the search bar
  • Scroll to the bottom of the page and select 'Continue' under 'Get Support' 
  • Select your preferred support option (live chat, email, web callback, Twitter)

Let me know if this helps! 

Elle | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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