This is Rae from Shopify. Welcome to the Community, and thank you for reaching out about this error you're receiving. I'm glad to help investigate this further and work towards a resolution.
To confirm, does this error appear when you're attempting to connect your Facebook Shop integration?
If so, please try clearing your browser cache and then connecting the channel again. If this doesn't resolve the issue, I recommend testing this out in another browser - like Chrome, Safari, or Firefox - to see if the same issue happens in those browsers, too.
Equally, it's a good idea to also test this connection out on another device, such as a tablet, or a mobile phone. In some instances, issues like this can be local, and using another device can determine if this is the case.
If the error is still appearing after completing that troubleshooting, please reply directly to me here with a screenshot showing this error message. That way, I'll be able to take a closer look into this.
Please keep me posted on the above. I look forward to hearing back from you and working on resolving this!
Thanks for getting back to me with these details, and sharing that screen recording.
The Terms of Service page that's showing in the recording you included is hosted on Facebook's end. However, our team has experienced this issue in the past, and they've found that this is due to a setting in most up to date browsers which prevents cross-site tracking. Turning this feature off directly in the browser has resolved this for other merchants, so I recommend doing this by completing the steps below:
Once you've disabled this setting, please try to reconnect your Facebook page in your Shopify admin once again. If this continues to loop, please let me know.
Looking forward to hearing how this goes!
I also have this problem. This is the message I see:
"Blocked by X-Frame-Options Policy
An error occurred during a connection to www.facebook.com.
Firefox prevented this page from loading in this context because the page has an X-Frame-Options policy that disallows it."
Is there any way to work on this with Firefox?
And is it safe to use FB Shop with Shopify? What about clickjacking problems?
Thanks for reaching out to let us know about the troubles you're having with this.
This is an issue tied to the settings enabled on certain browsers, and at this time, we've only confirmed the steps to resolve this on Safari and Chrome, so I'm unsure if Firefox has a setting that can be disabled to resolve this, too.
However, as a workaround, I recommend downloading either Safari or Google Chrome, and then following these steps to connect your Facebook Shop channel using one of those browsers. If you run into the same error, please follow the steps I shared above to turn off the setting causing this.
Once your Facebook page is connected, you're more than welcome to continue using Firefox to access your Shopify admin. As long as the Facebook Shop channel stays connected, you shouldn't run into this issue with Facebook again.
In terms of your second question about the safety of using Facebook Shop and Shopify, can you please tell me a bit more about your concerns? Once I have more details about this, I can certainly provide more information.
I appreciate you reaching out about the troubles you're having with this.
Have you tried clearing your browser cache on Chrome, and attempting to connect your page again? When you do this, please ensure that the 'do not track' setting is still turned off within your browser settings.
If this doesn't work, I recommend trying to connect the page via a mobile device, like @angelkinz mentioned. It may also be worthwhile to try connecting the page from another computer, or a tablet, if you have access to either of these.
Let me know how that goes!