Cannot create new order

THOG-Co
New Member
4 0 0

trying to create new draft orders, but keeps getting, "problem loading this page".

on other "Orders", "Customers" page click, it loads okay.

Draft order front page, listing all the draft orders, is okay,

but when i click an item in the list, it loads slow then stops just before completing the load.

then problem loading page comes out.

please, our store is at a halt, because of this.

HELP US, NOW !!!!!!!!

 

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THOG-Co
New Member
4 0 0

BTW, i'm posting via Google Chrome, latest version.

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Sophia
Shopify Staff
Shopify Staff
667 43 84

Hello, @THOG-Co.

Sophia here from Shopify. I'm sorry to hear that you've been experiencing this issue with creating new draft orders. 

Thank you for including the detail about the browser. Google Chrome is one of the supported browsers, though I'd like to rule out any potential issues with browser extensions as well. Have you tried an Incognito window? It may also be worth trying from a different device and/or network if you can. For example, test creating a draft order using the Shopify app and/or your mobile data network rather than WiFi.

Let me know if any of these troubleshooting steps allow you to load the page. I understand how important it is to get this resolved as soon as possible. If the loading issues persist, our support team would be more than happy to take a closer look into the account with you via live chat, email, or callback through the Shopify Help Center.

Sophia | Social Care @ Shopify 
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THOG-Co
New Member
4 0 0
We tried it on 3 desktops all using a chrome browser. It's all the same.

we have minimal extensions on our browsers.

i haven't tried incognito.

it works fine on the android shopify app.

but the problem is in our warehouse and store, we use desktops only..
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THOG-Co
New Member
4 0 0

I've tried incognito and removed all extensions in chrome. Still didn't work.

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