Cannot end trial

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New Member
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10 days ago on 26th June 2020 we signed up for Shopify in order to understand the platform how it works.
However, we are unable to end the trial asking for payment. We cannot understand this.

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Shopify Staff
Shopify Staff
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Hey, @IOTO!

Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.

Are you trying to cancel your store before the trial ends or has the trial already ended? Can you send me a screenshot of what you are seeing and I can guide you from there? If you didn't cancel your store before the trial ended then you would automatically be included in our billing cycle. We will try to take payment three times and if all three payment attempts fail then the store will be automatically frozen. 

Speak soon! 

 

 

 

Lulu | Social Care @ Shopify
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New Member
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Trial ends today 10th July 2020.
Been trying to cancel the store before the trial ends and am getting
message about insufficient funds.
see the screenshot attached below
Thank you
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