I have spent hours and hours contacting Shopify have had it escalated and cannot get any contact from Shopify they decided to hold thousands of dollars from my sales from a good customer of my mine and are refusing to release it I cannot speak and haven’t been contacted be anyone who can help support just read from scripts and my buisness is in its knees now without these funds they have told me they will be holding until the 10th December or as I was just told even longer?? I have no idea what I am going to do now I have used stripe for 3 years without a single problem 3 days of Shopify I am now missing thousands and spent hours and hours and cannot talk to a single person who can help ,
Hank here from Shopify.
I am sorry to hear of the issues you are facing with regard to your payouts, I understand how frustrating this can be due to the sensitive nature.
While I may not be able to directly assist with this as it sounds like it has been escalated to the accounts team already, what I can do is if you are able to share your ticket number, I may be able to get an update on the case for you.
However, with all escalated teams, they provide all updates via emails, so we always advise to keep the information there, as it is assigned to someone from the escalated team already.
But as I mentioned, I will be more than happy to query an update for you on your case once you advise me of the support number.
All the best,
Shopify have now kept over $2400 of my money saying it won't be released until after dec 10th 4 months away theres not a single business on earth that can operate that way shopify is fraud itself theres no one to talk to anyone on support has no idea and just reads from a script or could also be a computer program you are talking to theres not a single person to talk to nothing i have had to lodge a complaint with the government to try and get shopify to return my funds be warned shopify will at anytime hold your money and not release it this was never told to meif i had known this i would never have going this is the worst platform stay well away plenty of support to get you signed up then it all disappears the minute you going complete rubbish and liars cheats and scammers
Just so everyone knows not a single thing has happened from Shopfitter no contact no update meanwhilst my buisness is unable to fulfill order due to the funds being held it is a distaste getting lied to and cheated horrific company have to report for fraud will not release nor refund my money worst company on earth
It is fraud I have had to report shopify to the ACCC their “fraud protection” has taken thousands from me from a good customer of mine whom I talk to everyday now there is no way to get the money because there isn’t a single person to talk to they do this will all customers and hold the money in term deposits it’s disgusting they have destroyed my business and legal action seems the only way to recover my money as there seems to be no staff it’s a disgraceful platform