Cannot go to next page to buy domain

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New Member
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Hi,

 

I am trying to buy a domain. My free trial has started today and trying to buy the domain, when I click on buy (because the domain is available) It takes me to page where it ask me to add credit card. When I click on add credit card, it does not go ahead anywhere. In the instructions and videos, they show that after clicking on buy, you go to our information page where you have to add your details and credit card info. But this is not the case with me. Please help!

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Shopify Staff
Shopify Staff
204 26 36

Hi, @shoppingbazzarr !

This sounds like it may be a local issue with your browser. Can you try to purchase the domain from another browser or device to see if that fixes things up? Sometimes it may also help to clear your browser's cache. There are a variety of instructions for different browsers here. Can you give that a try as well please?

Warm regards!

Oliver | Social Care @ Shopify 
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