Cannot open my web site (Dns settings All Done) Primary domain

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qusheli
New Member
11 0 0

My page is not working for about 2 Week,

I host my domain DNS settings on the Cloudflare    connect domain, done ssl pending orange color  (ssl pending I don't know what is this and not have information )

if I want  open  my  Primary domain  qusheli.com not open coming opening different page. I don't know how coming this page not may web site iis welcome page I don't understand.  and I try to  10 days for  this problem 

if i click qusheli.myshopify.com opening my web site  

Screen Shot 2021-04-10 at 20.00.36.png

 

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Peter
Shopify Staff
Shopify Staff
2290 243 477

@qusheli 

An SSL certificate is provided to you for free when you successfully connect your domain to your Shopify store. Are you certain you purchased the domain from Cloudfare?

Since you're unsure of how this landing page is appearing, it would also suggest that you do not own the domain. I'm also not able to see any public DNS records which would indicate it was not set up to work with Shopify. 

Seeing as you purchased the domain from a third party our support would be limited as we do not have access to the domain manager. You will need to contact Cloudflare to troubleshoot this further. 

Peter | Social Care @ Shopify 
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qusheli
New Member
11 0 0
Hi thanks for help,
yesterday i m moved my domain now not used cloudflare
now different server now not have any ssl. or anythink
and other detail problem your side why your side have a. problem. now
coming one windows iis server welcome page how is coming you. know? i
think you. dont know if have any problem my side not coming any page right
now i see one page and your. server windows not my web site


and if i want to good support plase help me i want solved this problem
tahns salih

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Peter
Shopify Staff
Shopify Staff
2290 243 477

@qusheli 

The windows IIS landing page is not something I can troubleshoot as the domain was not purchased through Shopify. You will need to speak with your domain provider to troubleshoot this further.

They will need to ensure your "A" record points to 23.227.38.65 and your "Cname" record points to shop.myshopify.com - You can find more detailed instructions for connecting a third-party domain through our help center here

Peter | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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qusheli
New Member
11 0 0
Hi thanks again for your best help
now i m understand where is problems maybe
now if. i check it my cname all true i think ssl pending if complete all
done

check it my ss cname result attachment files
thanks
salih
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qusheli
New Member
11 0 0

Hi i m understand full problem all details this is 

I used cloudflare dns management 2 days ago, and then deleted it because the support team member max notified me that there was a problem with ssl, I move my domain name to a different dns management server and review my topic cloudflare supportt team. 
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Peter
Shopify Staff
Shopify Staff
2290 243 477

@qusheli 

Your DNS settings appear to be correct and I'm not seeing any additional records that would stop the system from applying the SSL to your account. That said, I do not know the reason behind why the Windows Server appears when trying to access your store. 

You will need to fix that first before we can try to fix the SSL certificate issue. Please contact Realtime Register B.V. (your registered domain provider) for further assistance. 

Peter | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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qusheli
New Member
11 0 0

Hi Dear 

The cache still retains settings not related to me, so old recordings need to be deleted on shopify side. I am not authorized to patch or control these processes on my part, please consult the network administrator.

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qusheli
New Member
11 0 0

I changed the location of my registration 3 times still
I just do not say that. cloudfalre official says the same

 

look at pls I don't know

https://community.cloudflare.com/t/i-uninstall-i-still-see-the-ssl-certificate/259960/6

 

Screen Shot 2021-04-13 at 17.59.58.png

 

i don't know why really 

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Peter
Shopify Staff
Shopify Staff
2290 243 477

This is an accepted solution.

@qusheli 

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Peter | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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