Cannot upload image - under 20mb

New Member
2 0 0

 Dear all,

 

I am new and starting my first page. I have saved my images for web in photoshop and each of them is around 400kb. All my images combine is around 5mb. 

 

But when I upload the images, it says cannot upload as it excees 20mb? What's wrong and how do i fix it?

 

Thanks

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Shopify Expert
9965 84 1469

Always best to share some context. For example. where are you uploading the image to? A product? An asset? Files?
Are you able to upload one of the images somewhere else so the forum members can see it and - if needed - test?

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New Member
2 0 0

It's a product image. So uploading it when I'm setting up my product. Still in my trial period for Shopify.

 

trying to upload around 5 images, the total size of all 5 image is only around 5mb.

 

 

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