Cant accept terms for facebook to add an ad account

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Hi! I'm having an issue. I have accepted both terms to add my ad account to Shopify Facebook. but it has accepted only one of the two terms and conditions. There is a green checkmark next to the Facebook Business Tools Terms but not the Custom Audience Terms - when I click into the Custom Audience Terms it says that I've accepted the terms. I've tried clearing cache and cookies, making sure tracking is disabled, etc. Do you have any other

suggestions to get this accepted? Thanks!