Cant accept terms for facebook

New Member
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Hi! I'm having an issue. I have accepted both terms to add my ad account to Shopify Facebook. but it has accepted only one of the two terms and conditions. There is a green checkmark next to the Facebook Business Tools Terms but not the Custom Audience Terms - when I click into the Custom Audience Terms it says that I've accepted the terms. I've tried clearing cache and cookies, making sure tracking is disabled, etc. Do you have any other

suggestions to get this accepted? Thanks!



Shopify Staff
Shopify Staff
760 83 174

Hey, @Almaf2 

Have you tried accepting the terms of service from a different device or browser such as Chrome or Firefox? It seems like it could be a local issue as I was not able to replicate this on my end.

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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