Cant pay my bill and my trial almost end

New Member
3 0 0

Hi Guys! I need you help! I want to pay my trial but i tried like 5 different cards to do it  and it wont let me , my trial ends tomorrow and again you closing my store , if the problem its my card why I could use it to by a domanin but not to pay the memebership !? 

I need help !   I been sending mails and no one answers me 

Shopify Staff
Shopify Staff
1634 99 357

Hey, @TheHyghe

I have a few questions I'd like to clear up to help find a solution:

  • Could you tell me what error you're seeing when adding your card?
  • Are they debit cards with credit card capabilities or are they credit cards issued by a bank with a line of credit? 
  • Is the card set in USD currency or a different currency? 

Domain purchases are a one time purchase, and would typically be supported by debit cards with credit card capabilities. However; debit cards do not typically support subscription-based billing and can cause the card to fail as these types of cards are not supported. However; if you are using a credit card and this happened, then we'll need to know the error you're seeing as this will give us an idea of what the issue is. 

Peter | Social Care @ Shopify
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