Cant reach my website

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Hi,

Please help, my website cant load I have checked the A and CNAME and are correctly matched.

see the attached error my domain name is davpromotors.com thank you.

 

Site ErroSite Erro

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Shopify Staff
Shopify Staff
1298 128 335

Hey there, @Patrick_K 

 

Bo here from Shopify Support! 

 

Thank you for reaching out regarding this. When I do a who.is search for your domain I can see that the A Record and CNAME are not currently pointed to Shopify:

03-51-sedr5-7ybpn

 

If you have already updated the CNAME and A Record from your end it may just be taking your domain host some time to facilitate these changes. It can, on average, take up to 24 hours for these changes to occur. If it has been more than 24 hours I would recommend reaching out to the domain host directly. 

 

All the Best,

Bo

Bo - Social Care @ Shopify


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This is what is reflecting on my enddns.PNGdns 2.PNG

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Shopify Staff
Shopify Staff
1298 128 335

This is an accepted solution.

Ok! So it looks like you have done the right thing in this case. If it has been more than 24-hours you will need to reach out to the domain provider directly to let them know that your DNS Settings are not being updated correctly, if it has been less than 24 hours you will need to wait it out.

 

All the Best,

Bo

Bo - Social Care @ Shopify


Was my reply helpful? Click Like to let me know!
Was your question answered? Mark it as an Accepted Solution
To learn more visit the Shopify Help Center or the Shopify Blog

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