Capturing Payments

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New Member
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Hey! I've received a couple of orders and for two of them it said "Pending". I didn't know what this meant until I clicked on the order a few minutes ago, but I'm still a little confused on how it works/what I should do. Should I capture the payment and go ahead and send the order to Spocket, or am I supposed to be waiting for PayPal to mark the order as "Paid"? Thanks for any help!

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Shopify Partner
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Hi @christiannnc, this is Larry from Spocket!

When an order is created in Shopify you’ll see it as pending until either you or another platform/app marks it as fulfilled. You can sync your orders to the Spocket platform and if all of them travel over, you are ready to start letting your suppliers fulfil these orders. However, if you are still unsure, feel free to reach out to our support team at support@spocket.co. We’re open 24/7 through our customer service department so they’ll be able to answer any questions that you may have!

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