Cart notes not working with PayPal Express

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Shopify Partner
49 0 14

Hi

 

Is anyone else having an issue where when an customer types in a Note in the cart page, then presses the PayPal button to checkout instead of the checkout button, the notes don't get added to the order?

 

I am assuming this is because the form submit doesn't happen the way it does by pressing the Checkout button? But does anyone know of a way around this?

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Shopify Expert
1380 112 211

Unfortunately, this is not possible in Shopify to keep track of Cart note when clicking PayPal checkout button.

In order to save it, you need to go through normal Checkout process only, I believe.

 

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Shopify Partner
13 0 1

I have the same issue.

 

So that's it? cart notes just don't work with paypal?

 

What if there is important delivery information?

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Shopify Partner
49 0 14

Its not that it doesn't work with PayPal, it just doesn't work with PayPal Express (from the Cart Page).

When they go through to the normal checkout screen, they can still pay with PayPal there.

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New Member
2 0 0

Hi, we are having the same issue where any of our customers use Paypal Express the cart notes don't pull through.

If we take Paypal express off the website then you completely lose Paypal as an option - we can not have this as half our customers use Paypal.

Can someone at Shopify please respond to how this will be fixed! This is a huge issue for us.

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Shopify Partner
1 0 0

Is it possible to solve that problem with paypall button

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New Member
2 0 0

Also seeing this issue, as far as I can tell you can't use PayPal Express with any of these features:

- Cart Notes ( they get lost )

- Custom cart attributes ( they get lost )

- New Local delivery feature ( fails with an odd message )

You used to be able to hide the express pay buttons and allow paypal just in 'payment' stage of the checkout, but now this is not possible.

https://community.shopify.com/c/Shopify-Design/Remove-the-Express-Checkout-buttons-from-first-Checko...

 

The effect of the bug is we lose important information in Paypal checkouts like delivery date / notes, allergies - but 30% of customers want to use Paypal.

John Cleveley

cc @Kaelig  

 

 

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Shopify Staff
Shopify Staff
1 0 0
Hey Cleve! This is not my area of expertise, but I'm sure the right people
will pick it up — let me know if nobody follows up and I'll see if I can
ping a few folks internally.
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