Is anyone else having an issue where when an customer types in a Note in the cart page, then presses the PayPal button to checkout instead of the checkout button, the notes don't get added to the order?
I am assuming this is because the form submit doesn't happen the way it does by pressing the Checkout button? But does anyone know of a way around this?
Hi, we are having the same issue where any of our customers use Paypal Express the cart notes don't pull through.
If we take Paypal express off the website then you completely lose Paypal as an option - we can not have this as half our customers use Paypal.
Can someone at Shopify please respond to how this will be fixed! This is a huge issue for us.
Also seeing this issue, as far as I can tell you can't use PayPal Express with any of these features:
- Cart Notes ( they get lost )
- Custom cart attributes ( they get lost )
- New Local delivery feature ( fails with an odd message )
You used to be able to hide the express pay buttons and allow paypal just in 'payment' stage of the checkout, but now this is not possible.
The effect of the bug is we lose important information in Paypal checkouts like delivery date / notes, allergies - but 30% of customers want to use Paypal.