Change Legal Name

New Member
1 0 0

I had previously contacted Shopify support because I needed to change my legal name, I have sent an email yet its been a couple days and still no reply. How long does it usually take for them to reply back? Or is there another way I can contact them?

466 19 57

This is an accepted solution.

Hi @flowcharge 

I think you should contact them again to solve your issue quickly. You can do either of the following to get support from Shopify:

  • Live chat support
  • Email support
  • Phone Support
  • Twitter

For details, you can get here: How To Get Shopify Support?

Hope it helps!

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Shopify Staff
Shopify Staff
1107 130 179

Hi, @flowcharge. Thanks for your patience!


Where is it that you are needing to change your legal name? Is it on your business information for your Shopify Payments account? If so, this type of change requires authentication and an escalation to complete, so you’ve taken the correct steps to facilitate it by sending an email in to support. Did you receive an automatic response back with a ticket number? 


It can sometimes take a few days to receive a response, since there are a high number of support requests currently in the queue. But don’t worry! You will receive a reply, and a Support Advisor will help you get your name changed as soon as they can.


For future reference, if you prefer a more immediate interaction, it’s also possible to make a support request through the Shopify Help Center via live chat or phone callback. Please note, creating a second support request now for your inquiry through chat or phones will not reach a resolution any quicker. But if you decide to reach out for a follow up on your email, please provide your previous ticket number, so that we can ensure multiple agents aren’t working on the same escalation, as this can be a contributing factor to delays in turnaround times.


If I can help with anything else, please let me know. All the best!

Helen | Social Care @ Shopify 
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