All things Shopify and commerce
hello,
I have changed my store name to a new name and changed all details and domain names etc but when someone puts an order through it is coming up with the new name and then it says Thankyou for shopping with ‘my old name’
how do I change this as I know I can’t change the shopify URL
I also have thre order printer app and it is also coming up the old business name
Solved! Go to the solution
This is an accepted solution.
Hi @5wsleather,
June here from Shopify.
Nice work getting all of those details updated with your new name!
I'm curious to know exactly where your old name is still appearing - is this in the order confirmation email your customer receives after their purchase? Or on the final page of their checkout?
In regards to your Order Printer app, have you ever customized either your invoice or shipping label template?
In each of these instances, the most important place to make sure you've updated your store name is under Settings > General > Store name in your Shopify admin. After you save this change, you can visit a recent order in your admin, select More actions > Print with Order Printer and you should see your new business name at the top of that invoice.
If you're still finding that that's not the case, feel free to share any examples of your old name appearing where it shouldn't so I can take a look!
June | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
This is an accepted solution.
Hi @5wsleather,
June here from Shopify.
Nice work getting all of those details updated with your new name!
I'm curious to know exactly where your old name is still appearing - is this in the order confirmation email your customer receives after their purchase? Or on the final page of their checkout?
In regards to your Order Printer app, have you ever customized either your invoice or shipping label template?
In each of these instances, the most important place to make sure you've updated your store name is under Settings > General > Store name in your Shopify admin. After you save this change, you can visit a recent order in your admin, select More actions > Print with Order Printer and you should see your new business name at the top of that invoice.
If you're still finding that that's not the case, feel free to share any examples of your old name appearing where it shouldn't so I can take a look!
June | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Thanks so much for that context!
If you're comfortable sharing a screenshot of exactly where you're seeing that text, I'd be happy to take a look. You can also review the order confirmation template yourself by visiting Settings > Notifications > Order confirmation > Actions > Preview.
The reason I ask is that by default your store name will only be included at the very top of the email. If your (old) store name is appearing elsewhere, is it possible that the notification was edited at one point in time to include it? A couple of things we can check:
{{ custom_message }}
nearby?I hope this helps! Lastly, when you did edit Settings > General > Store name, was this change reflected on your Order Printer documents?
June | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Portrait of Stephen positioned next to an image of planet Earth, with the Stephen's World ...
By JasonH Mar 18, 2024Digital marketers and app developers have tracked activity in apps and websites for yea...
By Ollie Mar 13, 2024February was an exciting month with Shopify Editions, informative webinars, and more! F...
By JasonH Mar 7, 2024