Change of Currency

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New Member
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Hello, i need to change the currency of my store, i cant do it, they sent me to the support and now i dont know what to do.

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Shopify Staff
Shopify Staff
445 45 52

Hey, @RichRac.

 

Elias here with Shopify Support. Thank you for reaching out to Shopify!

 

Before changing the currency, it's important to note that there's a few things that might occur and a few steps you need to take after making the change. If you've already made a sale with a different currency, these are the main impacts for you:
 
  • Reporting
When changing currencies, our reporting doesn't factor in the difference between currencies. So if you had $500 USD processing, that would show as $500 in reports. Say the next day you switch to CAD, the report would still read as $500 for previous processing. So there's no clarification between currencies if the currency symbol is the same as before and since $1 CAD is not equal to $1 USD, the reports, in theory, will be wrong going forward.
 
You can, however, set a “date range” for the data they are reviewing, to exclude any transactions that might have been processed in a different currency before the specific date of the currency switch.
 
  • Product Pricing
Since the dollar amount between currencies is not the same, a product price’s value could mean something different if the currency is adjusted and impact your margins. Ex - $20 CAD, is not equal to $20 USD. Refunds processed after a currency change will also be affected by the currency change.
 
  • Apps
Some apps may have limitations when it comes to changing currency. If you need to know if this will affect any of the apps you have listed on your store, you will need to reach out to the app developer directly for more info.
 
Making any adjustments to your product pricing needs to consider in the currency difference. You will also want to review your product pages, themes, etc for currency information, that might need to be adjusted. Note that refunds will be processed in the new currency.
 
If this is okay with you, please let me know and we can proceed with the next steps! Thanks! 
 

Elias | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Yes im okey with this:) I would like to change the currency to Euros

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Shopify Staff
Shopify Staff
445 45 52

Hey, @RichRac.

 

Thank you for the follow-up! I've located your store and I've sent an authentication email to the the registered email we have on file. Please check your inbox/spam/junk folder in the email and reply to it. After that, I'll be able to proceed with the change of currency on your store. Thanks!

 

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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