@marcjohns, since you point it out, I will try and shine a light on what seems to be a forgotten point.
Shopify costs you maybe $100/month. If you need to pay for an App that saves you 10 hours a month, or a week, and that App is $10.00 recurring, you're in business for ~ $1300/year (note to self, that's monthly rent on a rat infested closet in Manhatten).
Now, let's revisit 5 years ago. Heck, let's even toss in some of those "other" platforms that you purport do more. The basic starting price then to diddle your own decent e-commerce was probably $10-20K.
I remember, because I was doing just that. Heck, it was not too hard to land a $50K contract to stitch together some PHP monstrosity and do E-commerce back then.
So, while I am not pointing out that by complaining about this inability to change orders is useless, complaining about paying what amounts to a piss in a rainstorm to transact e-commerce is, well, kinda odd.
I also agree that this functionality should exist. Amazon (arguably the greatest success in ecommerce) allows users to change their order before it ships.
I understand that API integrations such as active_shipment would have good reasons to not change the order. But there is no reason that technologically, the application can't cancel one order and create a entirely new one, and still make the user experience seem like a modification of the order.
Assume an order has not yet been fulfilled.
1. I have an order that is incorrect, either with items, Name, Shipping Address, etc.
2. Shop admin can click "change order" which will modify the shop contents, mailing address, shipping address, or shipping method.
3. When you click Submit, what is really happening is that shopify is canceling the old order and creating a new one. If there is a difference in $ amounts then you can choose to refund the customers credit card.
Once this functionality is in place, devs will create good apps that will let shopify shop owners expand upon that functionality.
As a side note, I would appreciate if @hunkybill would abstain from commenting on my particular thoughts.
@MikeKep. I live in Canada. A free country. Not a Police State. I leave your thoughts here alone out of respect for your request. Respect my freedom to say what I want in a public forum, no matter if it offends your particular sense of propriety.
Any clod can have the facts, but having opinions is an art.Charles McCabe, San Francisco Chronicle
Changing an order address was our must comment customer service issue as well. We weren't able to completely eliminate it but we did create an app to reduce the number of hours of sorting through and pasting the information.
Basically the app creates a text link that you can stick in your order confirmation email to customers to a unique url where they can update their address. The address is then pasted into their order notes.
We just launched it and it has been working well for us saving about 5 hours week, would love to hear if it has the same impact for others.
Here is a link: http://apps.shopify.com/address-change
Looking fwd to hearing ur thoughts!
Can't believe this feature doesn't exist. What a show-stopper.
Any update on this? This issue I have constantly is that people order then want to add to their order, or change sizes or colours... but they have already checked out. Admittedly its our fault due to sloppy inventory, but it would be amazing if there was a way to modify orders as mentioned so many times above. I don't expect anything tho after reading all the back-and-forth.