Changing Currency

Solved
kyleigh
New Member
5 0 0

Hello! I'm currently setting up my shopify account and noticed my currency is Mongolian Tugrik but I need it to be in US currency. I have tried to change it but it won't allow me to do so because it says, "You've made your first sale, so you need to contact support if you want to change your currency". But I have not had a sale yet. idk how to change it?

- kyleigh

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Ren7
Shopify Staff
Shopify Staff
687 48 106

This is an accepted solution.

Hi @kyleigh

This is Ren from the Shopify Support team, thanks for your post! 

Is it possible you ran a test transaction while setting up your store? This would still count as a first order and would trigger that specific notification when attempting to make changes to the currency. 

Either way, I can certainly help you out. Check your email for further instructions and we can go from there! 

Ren | Social Care @ Shopify 
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kyleigh
New Member
5 0 0

Sorry this solution is not solved still can't figure out the issue.

 

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Ren7
Shopify Staff
Shopify Staff
687 48 106

Hi again @kyleigh

Thanks for letting me know. I have gone ahead and reached out via a secure email with further instruction for you. Please respond as directed to allow me to verify your ownership of the account and we can move forward from there! 


Ren | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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MossaStyle
Tourist
3 0 0

Can you help me change my currency? I made some sales for testing but I need to change to my bank's currency. Please.

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Ren7
Shopify Staff
Shopify Staff
687 48 106

Hello @MossaStyle

Thanks for reaching out. I have gone ahead and sent you a secure email with further instructions for verifying your ownership of the account. Once that's done, we can proceed via email to help get your currency changed over for you. 

Ren | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

MossaStyle
Tourist
3 0 0

thank you! My change is completed.

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Spendalot
Tourist
5 1 0

Hi Kylie. I have the same issue regarding currency changing. Can you please assist me?

 

Regards

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Spendalot
Tourist
5 1 0

Apologies. Hi Ren7, could you kindly assist me also with currency changes?

 

Regards

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Ren7
Shopify Staff
Shopify Staff
687 48 106

Hello @Spendalot

Thanks for reaching out for a hand. I have sent you a secure email with further instructions. Please be sure to respond accordingly and I can continue to support you from there. Thank you! 

Ren | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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