Hello! I'm currently setting up my shopify account and noticed my currency is Mongolian Tugrik but I need it to be in US currency. I have tried to change it but it won't allow me to do so because it says, "You've made your first sale, so you need to contact support if you want to change your currency". But I have not had a sale yet. idk how to change it?
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This is Ren from the Shopify Support team, thanks for your post!
Is it possible you ran a test transaction while setting up your store? This would still count as a first order and would trigger that specific notification when attempting to make changes to the currency.
Either way, I can certainly help you out. Check your email for further instructions and we can go from there!
Hi again @kyleigh,
Thanks for letting me know. I have gone ahead and reached out via a secure email with further instruction for you. Please respond as directed to allow me to verify your ownership of the account and we can move forward from there!
Thanks for reaching out. I have gone ahead and sent you a secure email with further instructions for verifying your ownership of the account. Once that's done, we can proceed via email to help get your currency changed over for you.
Thanks for reaching out for a hand. I have sent you a secure email with further instructions. Please be sure to respond accordingly and I can continue to support you from there. Thank you!