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Can't Change Currency on Shopify: What Should I Do?

kyleigh
New Member
6 0 0

Hello! I'm currently setting up my shopify account and noticed my currency is Mongolian Tugrik but I need it to be in US currency. I have tried to change it but it won't allow me to do so because it says, "You've made your first sale, so you need to contact support if you want to change your currency". But I have not had a sale yet. idk how to change it?

- kyleigh

Accepted Solutions (3)

Ren
Shopify Staff (Retired)
1032 66 153

This is an accepted solution.

Hi @kyleigh

This is Ren from the Shopify Support team, thanks for your post! 

Is it possible you ran a test transaction while setting up your store? This would still count as a first order and would trigger that specific notification when attempting to make changes to the currency. 

Either way, I can certainly help you out. Check your email for further instructions and we can go from there! 

To learn more visit the Shopify Help Center or the Community Blog.

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Ren
Shopify Staff (Retired)
1032 66 153

This is an accepted solution.

Hi @Spendalot

Just a heads up that I have responded to your follow up email! Thank you. 

To learn more visit the Shopify Help Center or the Community Blog.

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Spendalot
Tourist
5 1 0

This is an accepted solution.

Hi. I apologise. I am still not receiving the link. I may be doing something incorrectly. I still can't check out my transactions via PayPal. Says there is a currency issue. I need to change the currency to US dollar, and still can't view your sent link. 

 

Kindly assist again. 

 

Apologise for the inconvenience. 

 

Regards

S kholvadia

 

 

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