Changing Email Sender Address on Shopify

Chelsea_Greco
Tourist
11 0 2

I was wondering if there is a way to change the email address that Shopify sends emails from (cart abandment, account creation, etc.) I want all emails to be sent from my company's customer support email and do not want this email to be sent from a fragmented email account from Shopify. My concern is that customers will reply to these emails with questions regarding their account or order. Any input is much appreciated.

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Colin_B_1
Shopify Staff
Shopify Staff
12 0 5

Hi Chelsea,

Colin here from the Shopify Guru team. 

To change the customer-facing email of your account, you'll just click on "Settings" and then "General". You'll see a text box there that says "Customer Email". Whatever email address you enter in here is what appears in the To: field of emails for order confirmations, shipping confirmation, account creation, abandoned carts, etc. 

Hope this helps!

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Mark_Borromeo
Shopify Partner
15 0 6

What about the name? it seems that the name used that will appear in the e-mail from was the e-mail address too. like if we set it to tester@test.com, tester will appear as the sender.. will be happy if we could set it like Tester Mike <tester@testcom>

What do you think?

danielagsb
Explorer
69 0 13

Any update since 2016?

flowerbake
New Member
1 0 0

I am trying to fix this as well and see no option to do something like Name ( name@email.com )

We send customer invoices and they often aren't able to find them because of how they display in their inbox.

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