Changing discount codes at checkout

Shopify Staff
Shopify Staff
610 37 77

@Franbee23 wrote:

I am having the same problem. I just tried myself, to make a purchase on my website, because I have different codes for different purposes. But the automatic code seems to be the only available code at checkout. there is no option for delete this code (the X next to the code) when I do that. 


Hi, @Franbee23.

Welcome to the Shopify Community!

Automatic discounts take precedence over discount codes, so customers will not be able to apply a discount code if there's already and automatic discount active on the store. In this case, the automatic discount would need to be deactivated in order for customers to use manual codes instead. Please let me know if you have any questions about that.

Sophia | Social Care @ Shopify
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New Member
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So how can i change your the settings on it so it will not be automatic?
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Shopify Staff
Shopify Staff
610 37 77

@Franbee23 wrote:
So how can i change your the settings on it so it will not be automatic?

The automatic discount will need to be disabled in order for customers to enter a discount code at checkout. Under Discounts > Automatic discounts in the admin, you'll see a 'Disable' option right underneath the discount title. Here's an example of what that looks like with an automatic discount from my test store:

20-08-di0c2-0w5sw

If you still need to offer the promotion that was set up as an automatic discount, you can create a discount code for it instead. If you have any questions about how this will work for your store or how to communicate the promotions to customers, please feel free to share some details about the promotions you're offering here and I'd be happy to discuss it further with you.

 

Sophia | Social Care @ Shopify
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Excursionist
12 1 8


So today, I had an old lady on the phone wondering how she could change her checkout code (they were all discount-codes NOT auto-discounts) 
From a desktop - I tried everything with her...

Refresh the page... empty your cart.... try incognito mode and refill everything 

I told her there should be an X she can cross out the code and try again - there was not (maybe on mobile i read somewhere here prior)
But NOT on a (windows or an Apple) desktop (both using chrome ) 

It was a nightmare and a time waster and she felt like it was our fault 

Please address this or tell me what to inform the customer next time this happens
"Shopify please add an X to close ALL or ANY DISCOUNT CODES at checkout on all devices for the customers sake"

Kind Regards
ETL


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Shopify Staff
Shopify Staff
610 37 77

@EarthToLife wrote:


So today, I had an old lady on the phone wondering how she could change her checkout code (they were all discount-codes NOT auto-discounts) 
From a desktop - I tried everything with her...

Refresh the page... empty your cart.... try incognito mode and refill everything 

I told her there should be an X she can cross out the code and try again - there was not (maybe on mobile i read somewhere here prior)
But NOT on a (windows or an Apple) desktop (both using chrome ) 

It was a nightmare and a time waster and she felt like it was our fault 

Please address this or tell me what to inform the customer next time this happens
"Shopify please add an X to close ALL or ANY DISCOUNT CODES at checkout on all devices for the customers sake"

Kind Regards
ETL


Hi, @EarthToLife!

Thank you for sharing this experience here. It sounds like both you and the customer were understandably frustrated with this. I know how important it is for customers to have an intuitive experience with the online store checkout, and I'll ensure that our developers have received your feedback about the option to remove discount codes on mobile devices.

The desktop version of the online store checkout does have an 'x' beside the discount code (as noted in this reply). If you don't see this on your store, please let me know which theme you're using and share the store URL here so I can take a look.

In the event that the 'x' does appear but a customer is struggling to find it, you can send them a screenshot of what it should look like to help them out, or even better, you can create a draft order for them with the correct discount and ask them to check their email for the checkout link instead. I don't see many customers having this issue on desktop, but I hope that this is a helpful workaround in case it's ever needed again.

Was this particular customer eventually able to complete their checkout?

Sophia | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Why is the automatic BXGY discount enforced? 

I also hear customers complaints about the fact that they can't apply a more favorable discount code manually when an automatic discount code is active.

I'm a software engineer. I make things happen automatically.
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