Changing email only to new third party hosting, records added, but not working correctly

Highlighted
New Member
3 0 0

Hi everyone

 

Over 24 hours ago I added a new MX and a new A record to the DNS settings page in my store.

 

A record

Name - mail.artnikkiw.com

Points to - 116.0.23.174

 

MX record

Name - artnikkiw.com

Points to - mail.artnikkiw.com

 

This was what my new host (Webcity) confirmed the records should be. I went back to them, and they have told me that with the DNS not resolving, it is a Shopify-side issue. They told me to askhow I can get the above records to be recognised by Shopify, because they aren't currently recognised.

 

Here is the screenshot of my DNS settings.

 

New DNS recordsNew DNS records

I searched through the forums to see if anyone had a similar problem. All I could find was this post:

 

https://community.shopify.com/c/Shopify-Discussion/Solving-domain-email-problems-with-A-CNAME-and-MX...

 

Unfortunately it doesn't solve my problem, those people had what is my A record incorrectly listed as a CNAME record.

 

Thank you in advance to anyone who takes the time to provide assistance.

 

-Nikki

0 Likes
Highlighted
Shopify Partner
1679 207 338

I'd suggest you waiting another 16 hours or so for a complete 48 hours cycle and then reach-out to Shopify support to confirm the entries are in place. You can actually do that in advance.

Sergiu Svinarciuc | CTO @ visely.io
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution!
- To learn more about the awesome stuff we do head over to visely.io or our blog
0 Likes
Highlighted
New Member
1 0 0

Hi,

Did you eventually get it to work?
I am facing the exact same problems as you did right now. 

0 Likes
Highlighted
New Member
3 0 0
Yes I did! Copy in what your records say and I should be able to correct it
for you.
0 Likes
Highlighted
New Member
2 0 0

Hi Nikki,

I'm having the same problem, can you help? Thanks! 


@Nikki_W wrote:
Yes I did! Copy in what your records say and I should be able to correct it
for you.

 

0 Likes
Highlighted
New Member
3 0 0

Hey Cecile,

 

Post a screenshot of your records and I'll try to get it to work for you!

0 Likes
Highlighted
New Member
2 0 0

I sent you a private message, thanks! 

0 Likes