Charged card before free trial was up

4jkr5
New Member
1 0 0

My free trial ended the 18th it is the 16th and my card was charged, I was going to cancel subscription next day. simply wanted to try it out. Please send refund immediately

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Hyde
Shopify Staff
Shopify Staff
730 73 131

Hi @4jkr5,

Hyde here from Shopify. 

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit this page and log in to your account to create a support request.

Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic.

Thanks!

All the best, Hyde.

Hyde | Social Care @ Shopify 
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