Charges to my credit card

New Member
1 0 0

Hi guys,


I thought I had closed my store a few months ago but apparently I did not. I am just realizing now that I have been getting charged $60 every month for the last few months here and I never even used the store! I have no way to call or chat with shopify about a refund. I'm hoping someone on here can give me some insight.


Thanks guys!

Shopify Staff
Shopify Staff
1040 87 117

Hi @relaxheadrest,

Ted here from Shopify, thanks for posting your query! 

I've just sent an email to you privately so I could authenticate your account and take a closer look. When you have a moment please reply back to my email. In addition, if you ever need to chat with our support our live chat, email, callback and Twitter support can be contacted here in our Help Centre under the Support > Contact Support section in the main menu anytime 24/7. 

If there is anything else I can help you with, please let me know, I'm happy to help!

Many thanks,

Ted | Social Care @ Shopify
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