Hi, since today’s morning the Shopify checkout is not working. It refreshes the cart page and nothing happens.
if I use the PayPal, Apple Pay or Google pay buttons it works but not through the checkout button to call the Shopify credit cards platform.
our webpage: www.zeroguiltyus.com
our store: zero-guilty-us.myshopify.com
If you could please help with us to get it fixed we would really appreciate as far during all the day we were not able to make a sale through that way.
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This is an accepted solution.
Olivia here from the Shopify Team.
Thanks for reaching out to our network with your concerns. I was happy to investigate this further for you, and I do see that some stores experienced intermittent issues with checkout around the timeline you reached out. This was resolved under an hour, and all updates were shared on our status page: https://www.shopifystatus.com/.
In case you run into something like this in the future, it's a really good idea to keep that page bookmarked.
As of now, I tested your checkout and it appears to be working as expected:
Can you please confirm if you are still experiencing any errors on your end? If so, your browser could be cacheing the 'old' error and just needs to be refreshed with a quick cache clear.
Please keep me posted and I'd love to continue supporting you.
Thank you very much Olivia for your help and support. Specially thanks for the link to review the status of shopify.
So far everything is working perfect.
thank you very much
I'm so glad I could help, @ZeroGuilty!
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