Why is the checkout button on my Shopify site unclickable?

Rodolfo_Arpia
Excursionist
26 0 7
 
The CHECKOUT button that is accessible from the top menu bar while holding the cursor over the top-right red cart icon, is not clickable.
 
To recreate the problem:
-add a product to the cart
-position your cursor over the top-right red cart button icon
you will then see the product you added to the cart but the CHECKOUT button underneath it is not linkable. Same thing happens on mobile version.
 
Any ideas to fix this right now? It's affecting sales and it's obvious support doesn't have the same urgency. I was on the phone with them already, no help.
Thanks!
Replies 40 (40)

Rob_Hinch
Shopify Partner
17 2 6

hey @Rodolfo_Arpia, have you tried disabling AJAX for your cart? 

You might have an app that is breaking the cart button.

 

RWH Studios - Shopify & WordPress eCommerce Designers & Developers
Rodolfo_Arpia
Excursionist
26 0 7

Tried that. Not working 😞

 
Thanks Rob!

Apps_On_Demand
Shopify Expert
84 7 12

Hello,

 

 It seems to be that your Checkout button is conflicting with your store css. Please add this code in your css file and then check this again.

 

.action_button.bold-checkout {
pointer-events: auto !important;
}

 

please add this and let us know.

 

Cheers,

Shopify Expert: https://experts.shopify.com/ultimate-apps
SelfIdentity
Excursionist
15 0 4

Hi, 

 

I am experiencing the same problem when using a mobile on my site www.selfidentity.co.uk

 

Can you please help?

 

thanks 

Apps_On_Demand
Shopify Expert
84 7 12
Hello,

Yes we can help you out but can you provide me a screenshot of which button is not working for you as I have checked the Checkout button on the cart page and it seems to be working on chrome and safari browser.

Thanks,
Matt
Shopify Expert: https://experts.shopify.com/ultimate-apps
SelfIdentity
Excursionist
15 0 4

Hi Matt 

 

In the first image, it shows the product page when selecting a product. Image two is when selecting the cart icon. Image 3 shows when the checkout button is pressed on the cart the product image picture shows up from behind.

 

 

image0.png image1.png

image2.png

Apps_On_Demand
Shopify Expert
84 7 12

Hello,

 

 If you would be able to add this css in your css files then this issue will be resolved. Hope this helps.

Shopify Expert: https://experts.shopify.com/ultimate-apps
SelfIdentity
Excursionist
15 0 4
Hi Matt,

Where is my css file located so I can add this?

Thanks
Apps_On_Demand
Shopify Expert
84 7 12

Hello,

 

If you could provide us access to your store so we can make the changes for you.

 

My Mail ID is matt.charlies28@gmail.com

 

Thanks,

Matt

Shopify Expert: https://experts.shopify.com/ultimate-apps
SelfIdentity
Excursionist
15 0 4
Thanks Access has been granted please check.
Apps_On_Demand
Shopify Expert
84 7 12

Hello,

 

 I have added the css in your store and working correctly on our end. I have also mailed you at your admin email.

Please check  and let me know if it works for you. You can reply me on my email.

 

Thanks,
Matt

Shopify Expert: https://experts.shopify.com/ultimate-apps
instaperson203
Visitor
2 0 0

Hey my checkout button is also not clickable once you add to cart and proceed to checkout it will not let you please help me. My store link is diversetrendstoday.com Thank you so much.

israaallaf
Tourist
4 0 1

My checkout button was working just fine since I've launched and now it's not clickable anymore, it doesn't redirect the customer to any page the button is just frozen. I tried to add some codes in from the suggestions but they didn't work. I also disabled some apps that work with the cart to try to resolve the problem but no luck. I have contacted Shopify and nobody has replied to me. I am losing sales. Please help me!!

Apps_On_Demand
Shopify Expert
84 7 12
Please email us on matt.charlies28@gmail.com

Thanks
Shopify Expert: https://experts.shopify.com/ultimate-apps
ScottJM
Tourist
9 0 0

Same problem over here 

bougiedemina
Tourist
4 0 2
Hi,
I was able to find someone that could help. One of the apps that I installed disabled my checkout button.
Once it was completely removed I was able to get it working again.

ScottJM
Tourist
9 0 0

Thanks for your reply  - do you remember his/her name or have his/her contact details for us maybe ? 

bougiedemina
Tourist
4 0 2
You can give it a try, my last correspondence with him was almost a year
ago. His name is Matt Charlies matt.charlies28@gmail.com.
ScottJM
Tourist
9 0 0

Thanks!

FixationBrewing
Visitor
1 0 0

Hey there I am having the same issue. My checkout button has disappeared. How do I get this working?Screen Shot 2020-12-11 at 12.56.13 pm.png

bougiedemina
Tourist
4 0 2
Mine had to do with one of the apps that I downloaded. Support was able to remove it for me and it worked again
cartis
Visitor
3 0 0

Hi! I’m experiencing the same problem! artisstylingexperience.com

 

im not sure when it started but I need help

UniqueCreationz
Tourist
14 0 2
I am experiencing this same issue .
Apps_On_Demand
Shopify Expert
84 7 12

Hello,

 

@UniqueCreationz 

Please provide me your store link, so we can check the issue.

You can email me on : matt.charlies28@gmail.com

 

Thanks

Matt

Apps On Demand

Shopify Expert: https://experts.shopify.com/ultimate-apps
Vgarcia806
Visitor
2 0 1
Hello Matt, we are having the same issue. heladoslaazteca.com
Apps_On_Demand
Shopify Expert
84 7 12

Hello,

@Vgarcia806 

Please reply me on matt.charlies28@gmail.com

 

Thanks

Matt

Apps On Demand

Shopify Expert: https://experts.shopify.com/ultimate-apps
Apps_On_Demand
Shopify Expert
84 7 12

Hello,

 

@Vgarcia806 

The issue has been resolved by removing the disabled attribute from checkout button.

 

PFA

checkout.png

 

Thanks

Matt

Apps On Demand

Shopify Expert: https://experts.shopify.com/ultimate-apps
Vgarcia806
Visitor
2 0 1
Works, thank you!
kahlm
Visitor
1 0 0

Hi Matt,

I'm having the same issue my store is www.furiousfishing.com

UniqueCreationz
Tourist
14 0 2
UniqueCreationz
Tourist
14 0 2
Apps_On_Demand
Shopify Expert
84 7 12

Hello,

 

@UniqueCreationz 

The issue has been resolved by removing the disabled attribute from checkout button. Please check it now.

 

PFA

checkout_unique.png

Thank you

Matt

Apps On Demand

Shopify Expert: https://experts.shopify.com/ultimate-apps
UniqueCreationz
Tourist
14 0 2
Thank you ! I did check and it is working fine !
Apps_On_Demand
Shopify Expert
84 7 12

Great @UniqueCreationz 

 

Thanks

Matt

Apps On Demand

Shopify Expert: https://experts.shopify.com/ultimate-apps
LauraBerrill
Visitor
1 0 0

my store is experiencing the same problem...

AdrianWeisinger
New Member
6 0 0

I have the same problem.
Someone can help me please?

ab3fc2a7-486f-459e-90e1-a13cf6db232a.jpg2.jpg

bougiedemina
Tourist
4 0 2

Hi, 

I am having the same issue with my checkout button.

Unable to checkout from cart

 

email: bougiedemina@gmail.com

vcapital2015
New Member
4 0 0

I am having  the same problem - My store link is https://zifad.myshopify.com/ and my email address is vcapital2015@gmail.com

Thank you and look forward to hearing from you.

Best,

madelinegalea
Visitor
1 0 0

Hello!

My site is having the same issue. The checkout (or on my store "enter shipping address) on the cart page will not be clicked. I haven't changed anything on my store and all of a sudden is not working. Please help

MeC
Visitor
3 0 0

hello, I'm having the same issue you were having. can you please help me on what you did to fix the problem