Checkout button not clickable

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Excursionist
22 0 6
 
The CHECKOUT button that is accessible from the top menu bar while holding the cursor over the top-right red cart icon, is not clickable.
 
To recreate the problem:
-add a product to the cart
-position your cursor over the top-right red cart button icon
you will then see the product you added to the cart but the CHECKOUT button underneath it is not linkable. Same thing happens on mobile version.
 
Any ideas to fix this right now? It's affecting sales and it's obvious support doesn't have the same urgency. I was on the phone with them already, no help.
Thanks!
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Shopify Partner
17 2 5

hey @Rodolfo_Arpia, have you tried disabling AJAX for your cart? 

You might have an app that is breaking the cart button.

 

RWH Studios - Shopify & WordPress eCommerce Designers & Developers
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Excursionist
22 0 6

Tried that. Not working :(

 
Thanks Rob!
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Hello,

 

 It seems to be that your Checkout button is conflicting with your store css. Please add this code in your css file and then check this again.

 

.action_button.bold-checkout {
pointer-events: auto !important;
}

 

please add this and let us know.

 

Cheers,

Shopify Expert: https://experts.shopify.com/ultimate-apps
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Tourist
5 0 1

Hi, 

 

I am experiencing the same problem when using a mobile on my site www.selfidentity.co.uk

 

Can you please help?

 

thanks 

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Hello,

Yes we can help you out but can you provide me a screenshot of which button is not working for you as I have checked the Checkout button on the cart page and it seems to be working on chrome and safari browser.

Thanks,
Matt
Shopify Expert: https://experts.shopify.com/ultimate-apps
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Tourist
5 0 1

Hi Matt 

 

In the first image, it shows the product page when selecting a product. Image two is when selecting the cart icon. Image 3 shows when the checkout button is pressed on the cart the product image picture shows up from behind.

 

 

image0.png image1.png

image2.png

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Hello,

 

 If you would be able to add this css in your css files then this issue will be resolved. Hope this helps.

Shopify Expert: https://experts.shopify.com/ultimate-apps
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Tourist
5 0 1
Hi Matt,

Where is my css file located so I can add this?

Thanks
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Hello,

 

If you could provide us access to your store so we can make the changes for you.

 

My Mail ID is matt.charlies28@gmail.com

 

Thanks,

Matt

Shopify Expert: https://experts.shopify.com/ultimate-apps
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