My iOS on my iPad did an automatic update 2 nights ago. Ever since then, my Chip & Swipe card reader is no longer supported when I try to pair it through bluetooth. I have the Tap & Chip reader as well that I had never even taken out of the box. I tried to pair that one and the iPad will not even discover that one. We have been having to manually key in credit cards, which I do not like because it does not require a customer signature. I called Apple first because the problem arose after their update. They were ZERO help. They said that it was a Shopify issue. I argued. They said it was because their system updated but likely my Shopify hardware wasn't up-to-date now with their update. So, I called Shopify and they were ZERO help as well. The man I spoke to said he had to escalate my case to someone else who would then be in contact with me via email. I have still not been contacted. We have done all the restarts and resets, etc. that are typical with malfunctions and nothing is working. I can't check for an update on the card reader because when it wouldn't connect, I deleted it from my POS thinking I could just repair it and get it to work. WRONG! Now, I can't even pair it and that is the whole issue. Has anyone else had this issue or can anyone help. We are in our busy season right now and I NEED a card reader. I even ordered a new Chip & Swipe just to test out a new one. It likely won't be here until next week.
|2 hours ago|