Christmas Popup Removal

prjacqui
New Member
1 0 0

I'm trying to disable a Christmas popup installed by our previous technician and I can't seem to find out what he did. Can you help me out? You can email me at prjacqui@gmail.com

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Ash
Shopify Staff
Shopify Staff
693 69 91

Hey, @prjacqui!

Ash here from the Shopify team. Welcome to the Shopify Community! 

I'm happy to help out with disabling your Christmas pop up. I'm going to need a bit more information first to determine how it was enabled in the first place. Could you please reply back here and provide the following details: 

  • Was the technician who helped enabled this pop-up someone you hired for assistance, or a member of Shopify support? 
  • Do you know if this was a custom built solution for your theme? 
  • Do you know if the pop up is coming from an app? 
  • Could you please show me a screenshot of the pop up?
  • Please also provide a link to your store so I can take a look on my end at the pop up.

Once I receive your reply with the above information, we should have a better idea of how to proceed with disabling the no longer needed pop up. Looking forward to hearing back! 

Ash | Social Care @ Shopify 
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