Hi guys can you please please help me? I created a store and before it expired forgot to remove the domain that is now linked to it and now that I want to launch the actual store I can't. Can anyone please help me?
I have seen @Bo deal with this issue and would be grateful if you could assist. I have tried finding the chat option, let alone the email for support but I just haven't been able to win.
Your responses and assistance would be greatly apreciated.
Ash here from the Shopify team. Welcome to the Shopify Community!
I can absolutely see how this is a problem while trying to launch your new shop. I'm happy to help out! Before we jump into a solution, I'd like to get some more information from you. Could you please reply back here and let me know if the domain in question was purchased directly from Shopify, or a third-party domain host?
While I'll be able to assist you through this, I see you mentioned having some trouble contacting our live chat and email support. For future reference, here are some steps you can take to contact our live chat and email:
With all that said, I'm looking forward to hearing back here so that we can get your domain issue sorted out together.
Thank you for the additional information. I've sent an email with the next steps we need to take to the email address associated with your Shopify Community account. Please reply back to that email, and once I receive your reply we can move forward with clearing the domain for use on your new account. Looking forward to hearing back via email!