Closing store

Solved
rezazolfaghari
New Member
1 0 0

Hi, 

 

I would like to close down my store, I previously had it on pause for a month, but now I am unable to close down the store and get this error message every time. I am still paying for apps that I am no longer using. Can you please help me out on this?

 

 

rezazolfaghari_0-1614471341765.png

 

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Ted
Shopify Staff
Shopify Staff
1205 109 128

This is an accepted solution.

Hi @rezazolfaghari,

Ted here from Shopify, thanks for posting your query! 

I'm sorry to hear that you would like to close your store. How have you found Shopify's platform so far? 

What you’ve described here is account specific which we’re unable to support on a public thread via the Shopify Community. When you have a moment please contact our live chat, email or callback support here so we can authenticate your account and take a closer look into this with you. 

Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. 

If there is anything else I can help you with, please let me know, I’m happy to help!

Many thanks,

Ted | Social Care @ Shopify 
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