Closing store

timkum
New Member
3 0 0

Hi,
I've choosed a shopify plan during trial to unlock my store. Then I get a bill just right after trial period ends. But i dont want the store anymore because I cant afford it. Can I just completely close my account?
Thanks

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StphenGBlack
Shopify Partner
64 3 8

Hi @timkum

If your store is using a free trial and you still haven’t selected the pricing plan, you won’t have to do anything. Closing your store will be done smoothly by following the steps in this article. Notably, if you pause your store during a trial period, you cannot extend the trial period. Besides, when your trial period has expired and you want to reopen your store, you need to choose an appropriate pricing plan to be able to reactivate.

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timkum
New Member
3 0 0
I wanted to cancel my trial but I was late for a few hours. Shopify tried
to charge my debit card which had no funds at that moment. I am trying to
cancel my subscription but Shopify doesn't let me do it because of the
unpaid invoice. Would you please support me on that?
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