Collecting visitor / costumer data

47 0 5

What's the best way to collect data from those who visit your store?

Facebook pixel seems to delete the data after some time.


I want to save the data for re-marketing purposes and costumer-service.


Shopify Staff
Shopify Staff
79 9 6

Hey there, @lokox!


Ryder here, from the Social Care Team at Shopify. Thanks for posting! I'd be happy to offer some recommendations that may be suitable for your traffic data tracking needs.


While I don't have information regarding how long the Facebook pixel stores data, I was able to locate a Facebook guide on how to export/share data. This way, you can save the data before it's deleted. Is the information you're looking to track provided in your Shopify Analytics? You can find what kind of reports are available through Shopify Analytics on your plan here. If you're looking for an analytics tool that provides additional information, we recommend setting up Google Analytics on your Online store. Google Analytics lets you track visitors, sessions, and other customer behaviour on your store. 


I hope this information helps! Please let me know if there's anything I can clarify. 





Ryder A. | Social Care Team at Shopify
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1 Like
47 0 5

Hi cutie,


Thank you for the information.


It is appreciated.