We are currently using Theme - Venue. The mobile website allows the product image to change colors when selecting. However, the desktop does not work.
Our website is: apparelefx.com
Any help would be greatly appreciated.
Solved! Go to the solution
Ash here from the Shopify team.
I definitely appreciate the importance of setting up products in a way to make it easy for customers to see what they're buying. When viewing your site on my end, the color selection appeared to update the product image I was looking at. Is this issue only present on certain products?
A good test to see if this issue is theme-related is to preview your shop with a non-customized theme. You can install a free theme to test this on right from your Online Store> Themes. You can then preview your site with that theme using the Actions menu for the theme, and selecting "Preview". Here's a screenshot to show what I'm referring to:
Please reply to this post and let me know if the issue persists in a non-customized theme. Also, please send me a link to a product that's affected by the issue so I can do some more testing on my end.
I'm glad to hear the issue doesn't seem to persist when trying on an alternate devices. That being said, there are some steps you can take on your initial computer to try to resolve this issue in full. On the computer you were experiencing the issue with, could you please try the following and let me know if these steps solve it?
I'm hoping to see this cleared up in full, and looking forward to hearing back.