In September I have purchased a bean bag for 79.95 at
COMFYDUTCH firstname.lastname@example.org via shopify.com
Their site has since been removed and I have reported them for scam at the Dutch Police.
Please could you help me with the investigation and also to clear the name of shopify, could you sent me all information you have on this store, either to me via email or directly to the dutch police?
Many thanks for your cooperation!
I hope everyone else here is safe and not mislead by a scam shop via Shopify.
Nick here from Shopify.
So sorry to hear about your order. Something to note is that Shopify isn't involved in the day to day operations of any of the stores on the platform, nor can we confirm if a store is even using Shopify for privacy and security reasons. But we do take the suspicious activity seriously. If the store is no longer active for you to contact them, we recommend contacting your bank directly who have measures set up for you for instances like this.
We also have a topic in the community here which goes through all the FAQ and process to follow. There is also a section at the bottom where you can fill out an Acceptable Use Policy form if you feel a store is not acting lawfully.
I hope this helps. Let me know if you have any other questions!