Compare at price for 1 product multiple quantities

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New Member
1 0 0

Hello!


Before I start I'd just like to say I'm new to shopify, sorry If this question is stupid.


I'm building a single product store, I've set all the compare at prices for different quantities, the problem is the "compare at price" loads only the 1st time the page is loaded (Example: if the quantity is selected for 2 products and I refresh the page it will show the "compare price" for 2 products, but If I select another quantity it will still show the "compare price" for two products, expect If I refresh the page again with "quantity 3" selected.) 


The 2nd kind of annoying thing is: my youtube video won't show a preview picture on my page (the video loads when you press play, but before that the preview picture is the default  "youtube missing video")


Hopefully I'm using the forums correct, if I'm not please feel free to correct me, Hopefully you understand my problem, I can add screenshots or code if required, Thank you very much in advance!

 

I'm using a debut theme.

 

EDIT: the page is still offline ( shopify default)

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Shopify Staff
Shopify Staff
51 5 9

Hey, @New_seller!

Finley from Shopify here. Welcome to the Shopify community!

Thanks for your questions. There's a lot to learn when using a new platform, so please don't hesitate to reach out at any time. We're here to help.

Compare at price

Your compare at price should update when switching between variants. What you're seeing could be an issue with the theme and I'm more than happy to look into this further with you.

Something that I like to do when narrowing down if an issue is with the theme file, in particular, is to download a fresh version of the theme to see if the fresh version is having the same problem.

This is because making changes to your theme code, or adding certain apps can sometimes be the cause.

I've sent an email to your community forum email address. Please reply with your .myshopify.com URL so we can work on the next steps together to get this resolved.

Video - Debut theme

For your YouTube video, is this a video available to the public, or is it set to private? You can follow these steps to ensure it's set as a public video. 

How did you add the video to your Debut theme?

You're able to do this with both the video and custom content sections, however, if you use the video section, you can manually set a cover image, as you can see here:

20-09-m5f59-4z7ri.

 

Shopify resources and next steps

Have you been able to have a look at some of the resources we offer?

Shopify Compass is wonderful for those new to Shopify, as it has many free video courses to help you grow your business.

Because you're working on your store's theme, you may be interested in having a look at our course on website design to help you create a website that suits your brand best.

If you're looking for your next steps, I recommend running through this general checklist.

If you have any further questions, just let us know.

You can continue to use these community forums to get help from Shopify support specialists, other community members, and Shopify partners.

Otherwise, you can always send us a message on Facebook, tweet, live chat, or email us at any time.

Cheers,

Finley | Social Care @ Shopify 
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