Compare prices disappearing

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New Member
3 0 0
Hi guys.

I'm using the debut theme. When I had items on sale before the compare prices would stay displayed. It now shows for a brief moment and then disappeares.

Any recommendations?

Regards

Paolo
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Shopify Staff
Shopify Staff
606 35 92

Hi, @Paolo5 


Elle here from Shopify. I can certainly help you troubleshoot this issue! I have the following questions for you: 

 

* What is your store's URL?

* Does this issue happen on a specific browser? If so, what one(s)?

* Is this issue specific to desktop or mobile browsing?

* Have you added or removed any apps recently?

* Have you modified any code within your theme files recently? 


Looking forward to hearing back from you soon!

Elle | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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New Member
3 0 0
Hi Elle,

My URL is www.rainbowagencies.co.za

It happens with all browsers at the moment. And I had a what's app app and
deleted it. Also had someone do some code to make it into a member only
website.

Let me know what I can do my side.

Thank you Elle
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Shopify Staff
Shopify Staff
606 35 92

Hi, @Paolo5 

 

Thanks for those details! I will need to reach out to you directly so I can look into the code of your theme. 

Keep an eye out for an email from me soon!


Cheers,
Elle

Elle | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
8 0 1
Hi, could you share if you found a solution to this? We are having the same issue and customers are buying products at the wrong price, it is letting them add cheaper products to get a discount that shouldn’t qualify etc. A real mess! Thanks
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Shopify Staff
Shopify Staff
606 35 92

Hi, @lindalinnyloo 

 

Would you be able to provide more context here so I can look into this for you?

If you can share your URL along with some examples of the issue, that would be helpful. Thanks so much! 

Elle | Social Care @ Shopify 
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Tourist
8 0 1

I started a new thread here:

https://community.shopify.com/c/Shopify-Discussion/Discount-prices-disappearing-reverting-back-to-fu...

would it be better to solve it there?

My url is https://www.femmefatale.ie

I have just changed the password and logged everyone out.

thanks

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Shopify Staff
Shopify Staff
606 35 92

Hi, @lindalinnyloo 

Thanks for letting me know and providing so much context in your other thread.

I'll reach out to you directly so I can have a deeper look at your store to see what is causing this. 

Keep an eye on your inbox! 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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