Connecting domain from domain.com

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New Member
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I bought a domain from domain.com and get it to connect to shopfy, i have done all the steps to connect correctly, but when i press verify connection it shows that the domain will not connect. Someone help?

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Shopify Staff
Shopify Staff
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Hey, @foryouinvention!

When connecting your domain, it can take up to 24 hours for the DNS changes to appear publicly. Meaning that if you just recently change the "A" record and "Cname" record and you're getting an error in Shopify then you will want to wait until the 24 hours have passed. If after the 24 hours passes and you're unable to connect the domain then you'll want to use a free tool such as MX Toolbox to determine if the records are public. If they are not, then you'll want to check your domain manager to ensure you've entered 23.227.38.65 for the "A" record of your root domain, and shops.myshopify.com for the "Cname" record of your subdomain. If they are set up correctly, then you'll want to reach out to your domain manager for further troubleshooting steps to determine why the records are not appearing publicly. 

If you're still having issues connecting your domain, or if you have any questions, please let me know! 

Peter | Social Care @ Shopify
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To learn more visit the Shopify Help Center or the Shopify Blog

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