Connecting my paypal account to shopify payments

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Tourist
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I am new to shopify (registered since three days) I am trying now to connect my paypal express checkout to my store, Although I have a business account I couldn't do that, when I click the activate PayPal Express Checkout button in this path (mystore .myshopify .com / admin/ settings/ payments ) it directs me to a murchent sign up page although I finished the signing up and I've already set up the business information and my information too.

 

 

and help will be appreciated

thanks 

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Shopify Staff
Shopify Staff
841 54 139

Hi, @Baraah-Alsardi 

 

Elle here from Shopify. 

 

If you are coming across this page below, this is expected behaviour. Enter the email address of your business account and you will be redirected to log in. 

 


If you are experiencing something different, please try to do the setup in an Incognito browser through Chrome and let me know if that helps!

 

Looking forward to hearing back from you so we can get this resolved!

 

Cheers, 
Elle

Elle | Social Care @ Shopify 
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Tourist
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Dear Elle thanks for your follow up with the question

the pic below describe where I am stuck

 

Capture.JPG

 

it appears after logging in successfully to pay pal, it's worth mentioning that I used to face this problem when signing in to paypal from any browser but when I press back it drives me to my pay-pal business account, but when I am re directed from shopify to the sgin up process I stuck in this page (shown in the pic)

I wish you could help

 

thanks

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Shopify Staff
Shopify Staff
841 54 139

Thanks for the update, @Baraah-Alsardi 


Based on your screenshot, it appears that you have one last step for "Account holder's information" to complete. 

Once you flow through the steps, you should be redirected back to Shopify. 

 

Let me know if this helps!

 

 

Elle | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
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Actually it refuse to go through the steps it's stuck on the page.
I tried to enter my national ID, my passport numb. And my driving licence
numb it refuse to accept them. And kept me on the same page.

But if I open from other browsers my PayPal business account open normally
and I've found that all the above info I inserted lately was saved.

The problem occurs when I am redirected from shopify website it keep me
stuck in that page (shown in pic above)
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Shopify Staff
Shopify Staff
841 54 139

This is an accepted solution.

Thanks for clarifying further!

 

I checked out some PayPal forums and it seems as though you may need to connect with PayPal's support directly so they can refresh your account. Here's the thread I found here. 

 

You can reach PayPal support from their contact us page!  Be sure to let them know this is happening across all browsers. 

 

Let me know how it goes. 


Cheers,

Elle

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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I am stuck at this point where Paypal will not allow me pass putting in my email address and logging in. I have tried incognito and it did not work. Only way it is accepted is if I refresh which then just logs into paypal with no option to connect shopify

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Excursionist
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Having the same issue here, in Incognito Mode i cannot click "next" and also i cannot click "agree and connect" it just gets stuck and nothing happens. 

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Shopify Staff
Shopify Staff
841 54 139

Hi, @MedsyCare and @Estiles 

 

Have you tried contacting PayPal directly yet regarding the issue? Since the issue is happening on their page, it's likely an issue they can help resolve.

You can get in touch with them here!

 

Hope this helps! 



Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Yes Elle, I am all set. I had tied my email to a paypal account and messed myself up. Thank you for following up :)

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