Connecting our own UPS/FedEx account

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Tourist
20 0 0

I understand you need the Advanced or higher plan to display negotiated rates, but can I just simply connect my UPS account with Shopify in order to use UPS to fulfill orders rather than Shopify? I don't need negotiated rates to be displayed; I just want to billing to be done through UPS rather than Shopify for shipping costs.

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Shopify Staff
Shopify Staff
119 12 25

Hi @Print_2002,

 

Thank you for reaching out with your question. When you ask about being billed directly through UPS, are you referring to being billed by UPS for the purchase of shipping labels? If so, this is fine - you'd just need to buy the labels directly from UPS and handle this outside of Shopify. You'd then need to manually mark the orders as fulfilled within the Shopify admin, and you could include tracking numbers acquired from UPS in the shipment notification emails sent to customers. If you opted to buy the labels natively within Shopify, you'd be invoiced through Shopify and would be able to buy and print the labels directly via your admin.

 

In terms of the negotiated rates, this feature is indeed standard with the Advanced plan, however we do allow merchants on lower plans to use this feature as well with an additional monthly charge of $20 USD per month (or they can receive it for free if they switch to an annual billing cycle). This will allow you to connect your own UPS account to your Shopify store, so rather than using the UPS rates we offer as standard, these rates will display to customers at checkout instead.

 

I hope this has explained things but please do let me know if you've any further questions on this.

 

Kind regards,

 

Victor | Shopify Social Care

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Tourist
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@Victor 

 

Thank you for the useful information. My last question is in terms of integration. The ability to purchase labels and print labels within the Shopify admin while automating the sending of tracking is very useful. Is there anyway to connect our UPS account AND be billed directly through purchased UPS for labels all within the Shopify admin? Or must this always be done manually if choosing to be billed directly by UPS for labels?

 

Thanks!

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Shopify Staff
Shopify Staff
119 12 25

Hi @Print_2002,

 

This would not be possible, no. If you were buying and printing labels through Shopify this would be with our negotiated rates and you would be billed for these charges directly through Shopify. If you wanted to be charged for labels directly from UPS you'd need to do this with them directly, which would be externally from Shopify.

 

Kind regards,

 

Victor | Shopify Social Care

 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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