Connecting to existing domain issue please help

kristy87
New Member
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I have had my store In development and connected to my existing domain. The host updated the records as per the guidance and I have had no issues. 

This week it’s now saying domain is not connected (above), however the domain reflects the below from Shopify guidance. 

Any ideas on how to resolve this? 

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Bo
Shopify Staff (Retired)
Shopify Staff (Retired)
1783 193 539

Hey there, @kristy87 

 

Bo here from Shopify Support! 

 

So it looks like the A Record has either been reverted back to another IP address or that another A Record was added. In order to function correctly, the domain must only have one A Record as having more than this can negatively impact the domain. What you will need to do is log in to your domain provider and update the DNS Settings, making sure that there is only one A Record and that it is pointing to 23.227.38.65, or contact your domain provider to update this for you once more. 

 

All the Best,

Bo

Bo | Retired Staff Member

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