All things Shopify and commerce
Hello!
I have set Contact Us page with the page.contact template. I have a form that seems to function, at least to the user as you can fill it in and hit the Submit button (you get a 'successfully submitted' message on the screen).
However the email does not sent, I have tried several times. Also deleting and creating the page again.
All my settings seem to be correct, the Customer email properly set too.
Please someone help me! Thank you 🙂
Solved! Go to the solution
This is an accepted solution.
Hi everyone,
Are your stores currently on a paid shopify plan? I've worked on a few stores that the 'subscribe' and 'contact-us' page came up with the same 404 error currently on hellowcircus.com.
The problem solved itself once the store was out of development mode and onto a paid shopify plan.
yes, diana, edit the DNS TXT record, you are missing the a mx. This means that SHopify then has permission to send as @raspberrycreekfabrics.com
Login to your DOMAIN NAME
add the DNS TXT record
v=spf1 a mx include:_spf.google.com ~all
smash that like button if these helped everyone.
🙂
Hi Dan,
Having the same issue. https://www.flowzastream.com/
Everything works with the contact form. Everything is setup properly on Zoho. I have another store setup the same way and it is working just fine, but for this store I cannot receive customer messages from the contact form.
My theme is a free one on the store I am having trouble with but that should not be an issue right?
Hi Dan - I am also having the same issue. Even though Shopify hosts my domain. Web address is www.doorbowco.com and email is info@doorbowco.com - any chance you can help please? thanks!
I also have this problem. I am not receiving emails from customers via my contact me page. A customer tracked me down on instagram to let me know. And now when I try to send an email through the form it doesn't work. What can I do? www.jyaffa.com
Hi Jyaffa,
This has been covered previously here already.
google is your email service provider, so they are super fussy about ppl using their domains as spam.
Login to your DOMAIN NAME
add the DNS
TXT record
v=spf1 a mx include:_spf.google.com ~all
which should have been done when you setup google as per
https://support.google.com/a/answer/2716802?hl=en
smash the likes or reach out if you have any Shopofy needs
🙂
Does that take time to go into effect? Because it doesn't seem to be working.
Can you help me? Klaviyo mails landing into spam and i don't receive any mails from my contact form what can i do? 😕
Read the whole discussion and implement all the changes as directed here. Its mostly non-shopify related, your domain changes ( DNS ).
After that, leave me your URL to have a look or PM me.
Hello,
I have read through the posts and followed the above steps but it does not seem to have made a difference. Could anyone help?
My store is here.
Thank you
Same issue, DNS settings were changed yesterday as per previous post's recommendations, but issues still occuring.
Email is definitely the issue though as replacing the store's usual email with my own personal one makes it work flawlessly.
The store is at bijouled.co.uk
No Simon, you haven't
currently you have
TXT Records
and from the prev posts here you should have for google email servers
TXT record
v=spf1 a mx include:_spf.google.com ~all
update that and w8 for it to get around the world
for every1, a quick way to check you domain settings is
http://auditdns.net/?domain=bijouled.co.uk
and you can see the TXT record setup ( obviously change the URL you want to see )
🙂
" also noted that the email was being suppressed by their servers due to previous
bounce-backs"
- Ha, thats good to know, even after every1 fixes it they need to contact shopify @ support to get back on Santas Nice list
🙂
Hello Dan,
I am having a similar issue on my website. I cannot even receive shopping notification emails! Shopify support wasnt able to help... Can you help?
Update #2:
Problem resolved. The error was caused by Shopify. Support fixed it.
The info__at__koenabeauty.com email address was on their suppression list - probably due to an issue in the past that created irregular results.
Happy, that everything works now, but still irritated, that there is no pro-active information about this.
Update #1:
Just figured out that Sender E-Mail: lina__at__koenabeauty.com works while info__at__ koenabeauty.com does NOT work...
Could that be an issue with Microsoft Exchange? Lina is the primary account address, but info is entered as alternative e-mail address and I can send / received e-mails via Outlook from both aliases.
@tapigotapioca : looks like you also use Microsoft Exchange for your e-mail address. Have you been able to fix the issue? My web forms have worked in the past 100% (I've tested them)... now, I find out by accident that they do not work anymore.
@GCWebTeam : do you have any other suggestions? I've added all kinds of "include: google / shopify / ..." and "mx a" records, but contact forms will still not work. No errors, but no e-mails either.
This is the domain with one of the non-working contact forms:
https://koenabeauty.com/pages/book-me
It is SO frustrating and I wonder what I have missed that caused this issue. Not sure for how many days, weeks, months people cannot reach me via these forms. Horrible!
Hello Koena, I am glad support was able to fix that for you. I did not have the same luck as they blamed outlook for error. I removed the contact forms from the website. I hope they could help me as they did for you.
Seems like people are having trouble with emails. Why not create a contact form which directly goes to you email. The contact form will have product title and SKU. Some website charge for this. You don't have to install an up or sign up for subscription. It is FREE. Just check this link
I'm having the same problem. I don't get a message when someone sends a message via the form. Paid store set up for years.
Hopefully Dan is still around
My email on contact us page has randomly stopped working. No changes to code. Anyone know whats going on?
That is the main reason why I did not want to directly use my google email with shopify. Don't want to mess up with Google. I use EmailJS. They have a free 200 emails per month. If you go over 200, then you have to pay subscription. If you need help in setting up your emailJS, here's the link. There is also another way to create a contact form. Check this video.
Note: I don't work, nor earn anything from EmailJS
You are correct. This does work! I switched emails and contact form started working
Thanks this was the issue for me. DNS was fine, they took a look and found the suppression, took them a couple of looks, but that was the solution. They removed it and a second later the form was working.
Yes, once you fix the DNS problems, you need to contact Shopify to get them to remove you from the "supression list". Stores get on the "supression list" if their DNS is setup wrongly, and sent emails from shopify ( contact form ) keep bouncing back ( because poor DNS settings ), so Shopify adds the store to the list and stops sending altogether. But they dont notify the store !!
Then you sometimes need to be very lucky to find a Shopify support chat operator who even knows what a "supression list" is, let alone try to remove you from it. Try 2-3 times if you have to, be patient.
🙂
Hey Dan @GCWebTeam , You are the MAN!!
Thanks heaps for guiding us through to success on this! finally, it worked for us! you are an Absolute Legend! 😇
To those who keep scrolling, here is your man! look no further if you need help with Shopify.
Wish you all the very best everyone!
Cheers from the other end of the world... 🌏
Tim
Hello Dan,
Can you help me? our shopify store is lostinparadisestore.com and we had this problem from 2021, but no one noticed it. Been going back and forth checking DNS and google workspace setting...all set and go, but the form keep not sending any email to our inbox.
Regards,
Copz
*UPDATE : already solved...I ask the Shopify support to check the Supression List..and its working!!! thx u Dan!!!
Hi
This is just a possible solution for people with google workspace.
Google workspace support said to use this email address as a work around assuming you have done most of the things in google admin toolbox...
So put this email address info@_______.com.test-google-a.com instead of the normal workspace email address in to the shopify admin.
The contact form worked for me then straight away..
Hi Friend - I tried both TXT records, neither are working. My domain was purchased through shopify, but my email is hosted on GSuite. So confused! www.styledaf.com
Hi Dna,
I am having the same issue, i tried to upload v=spf1 include:_spf.google.com ~all as TXT in DNS settings. I am still not getting emails from the contact form.
Hi all,
Most of the time its not Shopify settings, its the way your domain is setup and the email provider you are using. eg if you use Godaddy for the domain ( the ppl you bought the domain from ) and use google ( gmail ) for the email then all the DNS settings need to be correct so the contact from ( shopify ) has permissions to SEND emails using your domain name ( from the contact form ), and not being marked as SPAM and being deleted / ignored.
Using third party forms/apps send the form and details to them first ( and if you use an app also sends all your customer data, store data to them too ) will work too. But the webpage form load time is increased since the from has to load from third parties - conclusion - risky and not private and slow. Free? haha, they sell your data gathered about your store. Do you really want unknown third parties reading all your messages? You might not mind, but your customers might.
If you find that the contact form was working for years, now suddently stopped working, 100% your email provider ( eg gmail ) has added more spam filters and because you never setup the DNS properly, contact form messages being sent are marked as spam ( deleted ) or Shopify is not authorised to send email as your domain.
100% google and Shopify work together, thats just FUD that "i'm afraid that it will break my gmail" lol
Finally, in some cases, even when you have setup your email to work with Shopify, your email provider ( gmail, zoho etc ) may have seen Shopify trying to send forms for a while and BLOCKED SHOPIFY. Once you have setup correctly, you need to contact the email provider to UNBLOCK Shopify from sending, or whitelist Shopify servers.
Lastly, in very few cases, after all this is setup well, please check the messages aren't going to your SPAM folder in your office365, macmail or whatever. LOL, thats the easiest problem to fix !!!
This thread will fix 80% of dramas,
===============
>>>>> TLDR <<<<<
===============
PM me or hit me up at the webpage in my signature and I'll have a look. But I am not shopify support and need to pay bills too ( so dont ask for free ). Happy to help with all things Shopify with your store too.
🙂
Having the same issue. https://jaxet.com/pages/contact
The form sends email to some other domain, but not to @Jaxet.com
The CNAME etc are set correct on the domain side.
I was able to get it fixed by contacting Shopify and having them fix it. I reference this post to them and the fact that when email is switched it does in fact work. They were able to unblock the email from their end. Took the rep some time to do it, but they can fix it. Nothing wrong with your setup. Its Shopify.
im purchasing my domain off shopify i have tried everything and nothing is working 😞 and i cant find out to contact shopify personally
Hi Litfromwithin,
Hit me up thru my website so I can message you directly. You seem to have a unique setup that displaying publically here wouldn't benefit anyone.
Thanks, happy to help everyone, just msg me.
Dan 🙂
I am able to resolve this by whitelisting Shopify's ip address on my DNS provider's ip filter.
Hi Dan,
I've made the same DNS Change but still my contact forms are not sending the emails to me.
Please help.
Thanks,
Mouli
Hi Mouli, my crystal ball is still foggy, can you please telkl me the store URL?
Basically once you have made the DNS change and waiting for the update to get around the world, you still need to contact shopify support ( in a chat is best ) and tell them you have made the correct changes and to check if you are on the "supression list", and then test the contact form.
Making the DNS change alone will not fix. Once you are on the "supression list" shopify no longer sends any emails from the form until you are removed from the list.
😮
Mouli,
Add this record as a txt record to your domain
v=spf1 a mx include:_spf.google.com include:shops.shopify.com ~all
then proceed as above thru shopify chat in 48hrs
SMASH ALL THE LIKES ON MY POSTS
🙂
Hi. My contact form is not working on my website. Could you help me please? Thanks!
https://7c5b12-8.myshopify.com/
connect a domain to the store first.
hello pls check why my contact form to sending mail in my wokiee theme www.click2shop.shop
Hi,
I am on a paid account, and The contact form was working fine, but for the past few weeks, it has stopped working.
Any idea of how to solve the issue?
Make sure you have read thru the above solutions too,
Also goto your store as admin then,
settings >>> general and see below under the SENDER email address you have set, click on >>> MANAGE <<< and follow the instructions
This is not shopify support, so dont forget to smash the like button if this helped you!
Anything requiring a private response please reach out to the address in my signature.
🙂
Dan!! You’re THE man. Seriously. I have been KILLING myself the last six days and “chatting” with Shopify Support with ZERO results and I read this thread and YOU saved the day! Thank you, thank you, THANK YOU!!
I'm super happy that this helps every1, smash the likes and/or HIRE ME for other work at the website in my signature.
🙂
Hey there.. so we are using outlook and the IT company is using barracuda. the TXT record was
v=spf1 include:spf.protection.outlook.com include:spf.ess.barracudanetworks.com -all
and by your posts I have read through it should be
v=spf1 a mx include:spf.protection.outlook.com include:spf.ess.barracudanetworks.com ~all
Is that correct??
Laxmom, whats your webpage url ? So outlook is the email host or barracuda?
You'll need to include shoppy in there too if you want the contact form to work.
🙂
So when I tried this -
v=spf1 a mx include:spf.protection.outlook.com include:spf.ess.barracudanetworks.com ~all
It worked - without shopify included...
But now all of a sudden Im getting a captcha box... the worst one.. hwere you have to pick a mountain... or a crosswalk.. I hate that one. Anyway, I removed the mx and now Im not getting the email.... so right now its
v=spf1 a include:spf.protection.outlook.com include:spf.ess.barracudanetworks.com ~all
Still NO Shopify in there - but when I had the mx included - and no shopify the email was delivered?
Without knowing your store URL, I cannot definitively tell you. But from your trial and error I'd be using
v=spf1 a mx include:spf.protection.outlook.com include:spf.ess.barracudanetworks.com include:shops.shopify.com ~all
then also in your shoppy dashboard
online store >> preferences >> scroll down >> turn OFF captcha
Then even with Captcha OFF, if you keep using the same IP / browser combo, shopify will still insert a captcha ( anti spammers ). So the captcha is irrelevant to your SPF settings, thats an shoppy anti spam thing. Use diff IPs ( VPN ) + browser each time. Usually the FIRST visit to a webpage is ok ( no captcha ) then 2nd maybe, 3rd, for sure anti spam kicks in.
Use the above SPF, and smash the likes, I am not shoppy support, and you aren't paying me, so give me something ( like all my posts )
🙂
Portrait of Stephen positioned next to an image of planet Earth, with the Stephen's World ...
By JasonH Mar 18, 2024Digital marketers and app developers have tracked activity in apps and websites for yea...
By Ollie Mar 13, 2024February was an exciting month with Shopify Editions, informative webinars, and more! F...
By JasonH Mar 7, 2024