Contact form not sending email

petsandy
New Member
1 0 0

I have a contact form that doesn't send email for some reason. It shows that it was submitted successfully, but I never receive the email. I have verified that the Admin > General > Sender Email is configured correctly.

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Trevor
Community Moderator
Community Moderator
2570 337 524

Hey, @petsandy

The most common reason why the contact form does not work is that it will not send an email to the same email the email is being sent from. Meaning, if you have email@email.com set up in Settings/General, and are inputting email@email.com when filling out the contact form, it will not send the email you're trying to send. You will need to try a different email to test the functionality of the contact form. 

If that isn't the issue, then I would recommend checking your spam/junk folders to see if they are ending up there. If not, and you're still having trouble, let me know as I'd be happy to verify the store to take a look. 

Trevor | Community Moderator @ Shopify 
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jeffgrace
New Member
3 0 0

I'm having the exact same issue...I've checked my spam folder, made sure the users aren't entering the same address....And I've tried this myself...

The weird thing is that it worked 1 time last night....

 

Did you get a solution?

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