Contact form not sending emails

GBPersonalShop
Visitor
2 0 0

I have 2 contact forms on my site that are not sending emails. They are being sent to an email forwarder that is also setup through Shopify. The email itself is working directly, it is just the forms that is not sending.

When configured, they were working fine but appear to have stopped.

https://gbpersonalshopper.com/pages/contact-us

https://gbpersonalshopper.com/pages/sourcing

Any insight will be appreciated

 

Replies 5 (5)

DigitalArtisans
Shopify Partner
378 58 88

Hi,

Read this article and watch video then set up email forwarding 

Hatim Ayoub | Designer | Developer
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GBPersonalShop
Visitor
2 0 0

Hey,

email forwarding is working no problem. The contact form is the only thing that is not working.

Sending a direct email to the forwarder address works without issue.

ARCCBikes
Visitor
2 0 0

I've just discovered I have this same problem on my store.. any ideas on how to fix this would be appreciated. Unsure what to do!

Alex12345
Visitor
1 0 0

Hi,

I have this same problem. I have tried all the steps. I spoke with the adviser or live chat on shopify and they don't know what is the problem. I went through some old threads and I can see that it does happen. 

I use Brooklyn theme, was wondering if its a problem with coding maybe?

This is the link to my form, it allows to submit it, but then the message doesn't seem to go anywhere (not to the email that I have set up to be forwarded on): https://www.powda.co/pages/get-in-touch

I will appreciate help, because I have hit the wall with trying to figure what the problem could be.

 

Thanks,

A.

ARCCBikes
Visitor
2 0 0
I couldn’t figure out what the problem was in the end so I downloaded the ‘Contact Form by Qikify’ app which actually works a lot better than what we previously had anyway.

I’d recommend taking a look, it’s easy to use and free up to 3 forms.