Coupon and news letter pop not working

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Hello Community,

Im using Debutify as theme app, i have pop news letter but i don't have coupon linked to it, only a chance to win cash. but when you enter the Raffel it takes you to error message.

Also, when i have pop upsell and offering 10% off the entire order if you add a specific product, but when claim offer on the top of the tab it keep saying error and the coupon not added to the cart. everything is enabled and tried to enter it the coupon manually but still doesn't work

Thanks Community :)