Cox rejects email sent from Shopify

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Tourist
6 0 1
If your customers use Cox email they will not receive emails from your Shopify site.
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Shopify Staff
Shopify Staff
528 19 55

Hi there @NM12345!

 

Don here from Shopify. :)

 

If you find that a given email provider is not permitting emails from Shopify to go through, you can have that email provider whitelist the following:

 

 

  • smtp.shopify.com
  • smtp2.shopify.com
  • smtp3.shopify.com
  • smtp4.shopify.com
  • mailer@shopify.com

Should this alone not work, you can also ask the said provider to ensure there are no other restrictions in place which would be blocking automated mails sent from our system.

 

All the best!

 

 

Regards,

Don

 

 

Don | Social Care @ Shopify
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
6 0 1
I called Cox. They don’t care. I thought Shopify might want to act as a company. Maybe they’ll listen to you. All email coming from Shopify to Cox is being blocked. This not just my shop. All shops. This is more your problem than mine.

Thanks.
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