I have a question.
I made a web site in Shopify for our business.
But there is a service in our business :
to get customer clothing design in a pdf or image file with a description.
After that we will check the production requirements and set a status for the customer order. For example confirmed or reject or suspend for complete.
Customer can send the second file ( even a voice file) and send a description as a text.
we will continue this process. (a sort of offline chat with files attachment with customer)
finally we can set complete status for customer that your order is ready.
how can I create this process in our site?
I shouls say that we need all history of this conversation which is protected for every customer.