Create a free trial product

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I would like to create a 14-day free trial product.  The customer would have to enter their credit card and then if they don't cancel before the trial period is over, it will charge their card.  Is this possible?

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Community Moderator
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Hi @srberry1,

Nick here from Shopify. 

This is a great question. Can I ask if you are looking to set up a subscription service or delayed payment of sorts? The reason I ask is that there are several apps in the Shopify App Store where the primary feature of the app is a split or partial payments function. It is very similar to what you are looking for but not exact. You can see some of the split payment apps from the Shopify App Store below:

Would you be able to let me know if this is helpful or along the right lines? If not, it would be great if you could reply with some more details of what you're trying to do and I can take a closer look. 

All the best, Nick

 

Nick | Community Moderator @ Shopify
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Hello,

 

I have the same problem but the Apps mentioned don't solve my problem. I'm looking for a delayed payment of some sort. Is this not possible?

 

Best Regards

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Hi @Wirelesslamp,

 

Could you elaborate a little on what you mean by delayed payment? Do you mean to have the customers pay after they received the product? If none of the above apps can do what you need it to, I'm thinking it might be something very customized and worth reaching out to a Shopify Expert about. 

Nick | Community Moderator @ Shopify
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Hi Nick,

 

Yes, something like that. I want that the customer can order the product for free without getting charged. After a trial period, if they do not send us an email, they get charged the price for the product. It's some kind of buyback guarantee.

Thank you for your help. 

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Community Moderator
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Thanks for getting back to me with more context @Wirelesslamp.

 

I'm wondering if the "Capturing payments" feature is something which would work for you. If the trial period was set at 7 days, then you could do manual payments. You can learn more about Capturing payments from the helpful guide Shopify has on it here

 

Something else you could consider is maybe having something made custom for your store. It might be worth researching some of the Shopify Experts from the Expert directory about it. 

Nick | Community Moderator @ Shopify
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Hi @Nick 
I'm having this problem for free trial product.
As you have very good reputation in this community, I am sure you will solve my problem.

I have a shopify store. Customers can buy one-time, subscription product.
I am using Recharge recurring billing app on my store.
I want to set free trial product so i can bill from second order.
I did that myself.
But It doesn't work as expected. It is cancelled automatically for some reason.
I'm attaching screenshot.
Screenshot_1.png

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Hi @ahmed-webdev,

From what you've mentioned this seems like something worth reaching out to the app developer about. This is a functionality that comes from the app and not Shopify directly which makes me think that the app developer is a good first port of call. 

You can contact them directly through their website here and the support tab is at the top highlighted in the screenshot below. 

19-10-vb9nj-b03iw

Nick | Community Moderator @ Shopify
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Hi @Nick 

Thank you for your reply.

I just found a problem.
On the checkout page, it shows product will be expired after 1 charge.

But  I swapped Free trial to the subscription product by setting variant id on the Recharge workflow.

ahmed-webdev_1-1605805254839.png
So I didn't think this will not be isuse.

But is this can be the reason that Free trial doesn't continue  subscription?

ahmed-webdev_0-1605804934072.png

 

Please let me know if it should show like this

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Hi @ahmed-webdev,

I am not sure exactly why that might be happening, but also I am not too familiar with the back end workings of that app. I would strongly suggest reaching out to the app developers directly about it as they would know best since they designed and developed the app. 

Nick | Community Moderator @ Shopify
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