Creating another shopify

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I had a website that was using a shopify theme and  I want to create another website to do exactly the same.. I want to speak or chat with a representative.. how can shopify assist me with this.. I have more websites that I want to have similar features to add. How can Shopify assist me  with this.. its been 4 days im trying to get hold of someone .. if this continues.. i will have to go somewhere else... please help me out..

Thank You..